Manage and control inventory so as to meet product logistics plan and monitor requests from customs.
Receipt and confirm of customers information, instructions and orders, to check whether they are conform to the contract and SHE policy.
According to customers' purchase and sales plan, manage product movement, such as scheduling drum filling, truck loading/unloading and ship loading/discharging.
Liaise and coordinate with other internal department authorities and other customer appointer parties, such as transport and shipping agent so as to ensure the logistics plan is well executed.
Responsible for creating work order and coordinate with operations team and surveyor on all product movement to ensure a smooth operation as expected by customers.
Report and filing
Review completed operation and prepare daily, monthly and yearly reports to customers and other departments.
Gathers systematically all information regarding the performance of the own organization. Examples are jetty and berths occupancy, demurrage, truck loading bay occupancy and other operation information which are the bases for continues improvement of the efficiency of the organization and infra-structure.
Set up and prefect the logistics services Key Performance Index (KPI), and report to management and other departments.
Supply necessary billing information to Finance Dept. so that invoices can be issued to the customer in accordance with the contract.
Files, for the sake of possible later reconstruction, all written
orders information, emails, letters, faxes and copies of all the paperwork.
Takes care, that all transportation documents (vessels, trucks) are kept in archive in good order for a period determined by law and company.
Implement and maintenance ERP system. Including system testing, house keeping and maintenance.
Solve the problem which others met with while they are using ERP system and train staff on the use of ERP system.
Prepares sufficient documents for meeting with the customs' policy. Well control customers' bonded product.
Establish operation procedure with Operation team according to SHE policy, perfect customers' Operation Manual.
Timely advises the Customer Service Manager in case of complaints, claims (damages to the product, demurrage, etc.).
Telephone reply to customers, inquires for services, information etc. and passes on relevant information about this to the Customer Service Supervisor.
Advises Customer Service Manager about affairs which could lead to improved operational conditions.
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