reports to Division Change Management Manager
Purpose of the job
The Rollout Consultant is responsible for detailed set up (use of screens, documents, reports, inquiries, and business controls) with the proper analyze & specify business needs, to solve application related and/or integration related issues and to transfer knowledge to the local sites (Vopak terminals in China & North Asia), to ensure the terminals' team can operate with MyService properly after the system go-live.
The Rollout Consultant is responsible for the following tasks:
Proper analyze & specify business needs, to align with related stakeholder/s and then solve these application related and/or integration related issue/s
Set up pre-production/production environment with local terminal data, including initial testing, running control reports
Co-write business scenarios (process step), This is done in close cooperation with the Key Users(KU)
Building the Key User team: transfer different domain knowledge (agreement & order, operation and the database) to local Key Users by means of application training before and during the Site Acceptance Test (SAT)
Governance in Data Preparation: prepare and supply standard formats to help the local terminal team in preparing data to be uploaded in MyService system
Assist in updating project documentation: such as business scenarios, but also procedures, draft a Go Live approach, including conversion tools and control reports. Conform to the best practice & fit-purpose strategy.
Support Key Users in End User training, and provide additional training to EU/s after Go Live if necessary (e.g. training on the job).
Support Key Users in their support role after Go Live.
In case a change / enhancement of software is considered needed by the terminal, the Rollout Consultant will drafting a request document and monitoring the progress until deployment.
In case tests result in issues, the Rollout Consultant will correctly and completely logging the issue and keep tracking to close. Same practice for the period after testing up to and including the PGL support stage.
University degree in the field of Chemistry or Chemical engineering, with basic computer science knowledge, if understanding Agile development methodology and MVP approach ( some recognized systems such as ‘SAP', ‘Oracle', ‘Microsoft Dynamic', ‘Infor ERP', ‘Kingdee K3', ‘Yonyou U9'' etc. ) is preferred.
Good communication (think clearly and logically) and presentation skills, in written and spoken English & Chinese.
Flexibility in performing tasks, adapting to changing circumstances and working in a dynamic environment
Independently working and deciding within limits as agreed upon
Able to handle stressful situations
Take in short assignments or travel regularly when necessary
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